The Gym Group runs its gyms under the name "The Gym", and its app is one of the most searched gym apps in the UK. Here is how cancellation works according to its support centre (checked 29 October 2026). Other chains: PureGym and JD Gyms.
How to cancel The Gym Group, step by step
- Open The Gym Group app, or log in to the member's area at thegymgroup.com.
- Go to My membership.
- Choose the cancel option and follow the steps.
- Keep the confirmation.
- Paying by recurring card instead of Direct Debit? Use Live Chat: Customer Service has to cancel it for you.
Timing: 4 working days before your collection date
The Gym Group asks for changes "4 working days before your next collection date to avoid being charged your regular monthly fee". With less notice, the payment may still be taken. You keep access for the time you have already paid for; if your access stops early, contact them.
Which membership do you have?
| Membership | Can you cancel? | Refunds |
|---|---|---|
| Monthly (Standard, Off-peak, Ultimate) | Yes, any time, in the app or member's area | Only if you cancel within the first 14 days (pro-rata if you have used the gym) |
| Saver (fixed term) | It is a contract for a set period | No refund for the rest of the term, except within the first 14 days. Savers cannot be frozen |
| GymFlex (through your employer) | Through GymFlex, not The Gym Group | Per GymFlex's terms |
| Joined a gym that has not opened yet | Contact Customer Service | Ask them directly |
Cancelled by accident?
The Gym Group's support centre says you can rejoin online with the same email address and gym PIN. The catch: you rejoin at the prices and joining fee available at that time, shown before you complete sign-up. If you only need a break, freezing (below) avoids that.
Freeze instead of cancelling
- Freeze and unfreeze in the member's area or the app; the cost and start date are shown before you confirm.
- Freeze at least 4 working days before your collection date.
- Unfreezing early means paying a pro-rata part of your monthly fee to use the gym again from that day.
- Ultimate members have a free freeze option (see the support centre for the current terms); Saver memberships cannot be frozen.
Cancelling to save money? Keep the habit
Most people cancel because the gym got expensive or they stopped going. Either way, the habit is the thing worth keeping. Three cheap options: a day pass when you need the kit, a cheaper gym (see how to pay less for a gym membership), or home workouts with no equipment or a pair of dumbbells (three free home routines). GymAdapt (our app) rebuilds your plan for whatever kit you have, free. Get GymAdapt free on the App Store →
GymAdapt is free to start. Want Pro free for a month?
The free version gives you an AI-built plan and unlimited workouts. Code TRYFREE01 adds a full month of Pro: weights that adjust from what you log and unlimited coach chats.
Redeem the free month → Opens the App Store with the code filled in. iPhone only. After the free month, Pro renews unless you cancel in Settings, and the free version stays yours either way.Questions people ask
How do I cancel my Gym Group membership?
In The Gym Group app or the member's area on the website, go to My membership and follow the cancel steps. Card payers cancel via Live Chat.
How much notice does The Gym Group need?
At least 4 working days before your next collection date. With less notice, that month's payment may still be taken.
Can I get a refund from The Gym Group?
Only if you cancel within the first 14 days of your membership; if you used the gym in that time the refund is proportionate.
Can I cancel a Gym Group Saver membership?
A Saver is a fixed-term contract, so there is no refund for the remaining term unless you cancel within the first 14 days, and Savers cannot be frozen.
Can I cancel The Gym Group on the app?
Yes. The support centre says you can find everything in the mobile app or the member's area under My membership.
Is "The Gym" the same as The Gym Group?
Yes. The Gym Group's gyms trade as "The Gym", and the same member's area and app manage your membership.
Keep training, whatever gym you end up at
GymAdapt builds a plan for the kit you have (a big gym, a budget gym or dumbbells at home), shows a video for every exercise, logs every set and raises your weights from what you lift. Free to start.
Get GymAdapt on the App Store → Free to start. Pro has a 7-day free trial and is priced in pounds on the UK App Store. iPhone only.Sources
- The Gym Group support: How do I cancel my monthly membership?
- The Gym Group support: I haven't used the gym, how can I get a refund?
- The Gym Group support: Can I cancel or freeze my saver membership?
- The Gym Group support: How do I freeze my membership?
- The Gym Group support: I cancelled my membership by accident, what do I do?
- The Gym Group support: Can I cancel my GymFlex membership?
